ZBS TEMPLATE MESSAGE
ZBS Template Message is a service that allows businesses to send customer care or after-sales messages to customers via phone numbers or interactions on Zalo. The system operates through API communication between servers.
ZBS Template Message is a messaging solution that unifies Transactional UID messages, Promotional UID messages, and ZBS messages, applied starting from January 1, 2026.
ZBS Template Message is one of the leading solutions that helps businesses and merchants nurture and convert customers on the Zalo OA platform with cost efficiency and extremely high reach rates. Understanding this demand, YourSales has pioneered becoming an official Zalo partner to provide the ZBS Template Message service to businesses nationwide.
ZBS Message Templates and Pricing
Table Template
Table templates are commonly used for information such as order updates, transaction details, purchase history, and service invoices (electricity, water, etc.). They are suitable for messages containing multiple parameters.
Text Template
Text templates clearly present transaction information that has recently occurred with customers. They are categorized based on the purpose of the message.
Template verification
Verification templates contain authentication codes used to confirm logins for online applications or notify users about account-related actions such as password changes, account verification, or transaction authentication.
Rating Template
ZBS Rating Templates are messages sent to customers who have experienced a company's product or service, allowing them to evaluate their satisfaction using a 5-point rating scale from 1 to 5 stars.
Voucher Template
ZBS Voucher Templates contain detailed information about promotional codes or discount vouchers sent by businesses to customers to encourage purchases and service usage.
Payment Template
ZBS Payment Templates are commonly used by businesses to notify customers about payment-related information such as the payable amount, payment deadline, and available payment methods.
Outstanding Features of ZBS Template Message
SEND NOTIFICATION MESSAGES
Send notifications such as successful transactions, order updates, renewals, or system alerts via your previously registered Zalo OA.
CUSTOMER CARE MESSAGES
You can customize the content sent to customers using pre-registered message templates.
CALL TO ACTION
Messages support buttons such as links, reply actions, rating buttons, and two-way interactions.
FAILOVER MECHANISM
Integrate with SMS Brandname services to deliver messages when Zalo notifications cannot be received.
LOGO INSERTION
Notification messages support adding your company logo above the message content for better branding.
API INTEGRATION
API available for integrating the notification messaging service into any existing system.
Outstanding Advantages of ZBS Template Message
Diverse Content
ZBS Template Messages allow notifications with hundreds of characters and rich formatting options (tables, images, CTA buttons, etc.).
Cost Saving
You only pay for successfully delivered messages, offering transparent pricing and saving over 50% compared to traditional SMS.
Two-way Interaction
Maintain conversations via Zalo OA when customers respond directly from notifications.
Proactive Reach
Send notifications to a large number of Zalo users with the ability to failover to other channels.
Easy Tracking
Track message delivery status and CTA interactions in real time.
Brand Recognition
Display your business brand to increase customer trust and credibility.
Why RegisterZBS Templates Message via YourSales?
Register via YourSales
- Simple registration process with fast approval time.
- Professional consultants providing 24/7 support.
- You only provide message content — YourSales assists in drafting templates and submitting them to Zalo for approval.
- Enjoy agency discount policies of up to 20%.
- Flexible payment options: prepaid and postpaid supported.
- User-friendly management portal to track messages and manage templates efficiently.
Register via Zalo Cloud
- Complex multi-step registration process.
- No 24/7 support — assistance only via Zalo hotline during business hours with slower response time.
- Customers must manually submit templates via Zalo Cloud portal, resulting in frequent template rejections.
- No agency discount benefits.
- Prepaid payment only.
- Less intuitive and harder-to-use management interface.
ZBS Template Message Registration Process
Create a Zalo Official Account
Businesses register and verify their Zalo Official Account (OA).
Link ZBS Account
Connect your Zalo OA with a Zalo Business Solutions (ZBS) account.
Upgrade OA to Advanced Package
Complete the upgrade process for your OA to be eligible to send ZBS Template messages.
Connect to the YourSales System
Synchronize your Zalo OA with the YourSales ZBS Template messaging platform.
Register & Approve ZBS Templates
Submit ZBS message templates for approval by the system and Zalo.
Send ZBS via Portal
Use portal.yoursales.vn to send and manage your ZBS messaging campaigns.
